Mercedes San Jose

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Service History. Although cars with multiple owners can be in good condition, you would like to know. Please wait Hide vehicles without photos 0. I don't know what else on the line. Automatic Color:

Avoid buying a car with costly hidden problems by getting a CARFAX Report today.

Buying Used American Cars? Search by VIN. There are several types of records included in the report including: The mileage of a vehicle is crucial for it's value. And one of the most common forms of automotive fraud in the second hand car market relates to odometer manipulation.

If the history of a car contains multiple mileage readings, our vehicle mileage check helps ensure buyers that no odometer rollbacks have occurred. Read more about Car Mileage. Inspection Data. Vehicles regularly get tested for roadworthiness. As a used car buyer you would like to be informed if the vehicles has been inspected regularly.

The CARFAX report shows inspection data, although you always want to check yourself with the seller all details before buying a used car. Read more about Car Inspection. Ownership History. If you are interested in buying a car, a 1-owner car might be more of value than cars with multiple owners. Those cars tend to have fewer miles and may be better taken care.

Although cars with multiple owners can be in good condition, you would like to know. Read more about Car Ownership. Service History. Read more about Service Car History. Stolen Car Check. A used car might be reported stolen, whether in the US or in another country. Discover what are the most popular U.

Imports and Car Origin. Actually there is nothing bad about an imported car, but statistics reveal that imported cars tend to have more inconsistencies than domestic cars. Open Recalls. We provide information about recall campaigns.

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It is possible that there has been a recall for the used car in question.

This means that the car has 'certain defects' for which it has to go back to the manufacturer. Of course you want to avoid this when you just buought the car. This information is useful to help avoid buying a U. And Many More Car Details Button text. Did you know? Verification Code. All reviewers have been verified to have contacted this dealer.

All reviewers have been verified to have contacted this dealer — Learn More. CarGurus https: Communication prompt helpful. Mark helpful. Great sales rep and excellent finance office manager. Prompt response. I will defiantly go there when I am ready to buy. Tremendous experience, was treated to great communication, transactional integrity and friendliness.

Billy was a superb sales professional. Great responsiveness. Patient with my questions. Response from current dealership:. Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Great service. We're glad to hear you received great service on your visit, Khalil. If you ever need any help, please give us a call! I ended up purchasing this vehicle. It was a pleasure to walk into this dealership where I was treated with respect and all ongoing communication was prompt.

There was none of the tedious nonsense I experienced at other dealerships not Mercedes in San Jose. This place was like a breath of fresh air. The service here was comparable with my previous experiences at another Mercedes dealership in upstate New York. We are glad you chose our dealership.

We always strive to provide personable and excellent customer service. Thank you again for the review! Large inventory of autos all priced at or below kbb. Easy to work with but still not sure why it took so long to purchase even when it was a cash deal. They are really helpful. Disappointing for multiple reasons: I was then surprised 2 days later when I got a notification about hard credit inquiry that they made on the exact same day I visited!

They kept mentioning a lot of people just inquired about the car, while it has been on car gurus for 33 days before I called. Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at to discuss what we can do to help. This dealer responded instantly.

The communication was accurate and always prompt. The vehicle was in pristine condition and exactly as advertised. Best of all the sales process was straightforward and every level of the team right up to the GM was professional, knowledgeable and a pleasure to deal with. I could not have been happier with the overall experience.

The place was nice and the person I spoke with was nice, however, I set up a time to see the car and drove 30 miles to San Jose just to discover that it had been sold that morning. A phone call would have been appreciated and I may have considered one of the other cars they had available had they been considerate enough to let me know about the car being sold.

The person I spoke with did apologize and try to get in touch with me but the situation was irreparable for me at that point. Hello, thank you for leaving this detailed feedback about your experience with our dealership. Please call our General Manager at for ways we can work towards resolving these issues. We look forward to hearing from you soon. Originally communication was fast waiting on awnser from dealer I guest car got some issues.

When I contacted them back car was sold, the original sales person said did not pass there inspection a 3rd sales person said was sold just one hour ago. Every single person they awnser o send me and email all are internet sales managers? How many managers they have for only one department?

Be ware!!! Even I guess I got and email from the general manager never he awnser back? Hi Jimmy, we appreciate you taking the time to respond. The staff at Mercedes-Benz of San Jose take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at to discuss ways to improve your experience with our dealership moving forward.

Thank you for your input, and we hope to hear from you soon. Got many emails maybe auto response Call the dealer leave multiple messages never got a call back Really bad fallow up!!! Thank you for taking the time to leave us this detailed feedback. Excellent customer service is our top priority and we are disappointed to learn that you may have had anything less than a stellar experience with us.

Great deal,very good experience. White glove delivery,very happy. Not ready yet to purchase, but the owner was great and helpful. Quick response. Quick to respond. The first time we spoke with the dealership they were very helpful and answered immediately. The car was sold a day before our scheduled appointment.

A couple days later the car reappeared on CarGurus. I emailed two salesman people to confirm the car was indeed still in the lot. I did not get a response. I had to call and when I did they said the car was sold Hi Jeremy, we appreciate you taking the time to respond. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager directly at We hope to hear from you.

Tom, thanks for the great star rating! I was contacted by email.. Mark Murillo was really easy to work with and made me feel very comfortable. He was happy to answer all of my questions and didn't pressure me at all. The car was in great shape, just wasn't exactly what I was looking for. My experience with Mark was 5 stars. Thank you for letting us know what a great job Mark has been doing, Eleanor.

Don't hesitate to call us if you ever need anything. Be safe on the road. Very professional and courteous. I made an appointment to see the car, and put a 72 hour hold on the car at the Autonation website. Mercedes Benz of San Jose is part of the Autonation dealer group, so clicking on their website re-directs to Autonation.

I showed up for my appointment the next day, the car had already been sold. Vanessa, we are deeply disappointed by your lackluster experience at Mercedes-Benz of San Jose. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at to discuss what we can do to help.

They contacted me immediately and provided extra details and photos when I requested. Yes they were very nice. I am looking for a specific model of Cadillac. It is the station wagon model CRX. It is the sports wagon and I would like it in the champagne white with grey interior.

I am willing to drive up to miles for this specific model. It is just very hard to find. Good selection of cars and very good sales department. The experience at this dealership was satisfactory. According to dealership this car was a preowned vehicle but possessed some flaws one particular one telephone key had that appeared to be burned off.

They refused to repair it to make a deal and tried to pass that cost on to me. A certified car at the great Mercedes dealership as branded as they're Tacky Tacky Tacky. They should priced the car better to sell incompetent and Tacky Tacky Tacky. People think they could sell black folk anything but Jonanas was great thanks. Great attention and patience. Easy process. We drove miles to buy a steel gray Mercedes, we were shown the car under poor lighting.

The car was not that color. The wheels were dented. I will. Never go back there nor recommend them. I felt like we were at a. Thank you, Stephen, for reaching out to us. Your opinion plays an integral part in our customer service. We strive to maintain excellent business relations at our dealership.

Please call our General Manager at to discuss ways we can work towards resolving this issue to your satisfaction. After long discussion and price agreement with each other , I was told the car was sold to someone else without telling me how to keep this vehicle before I arrive.

All the contacts were useless in mail. Thank you very much for sharing these comments about your experience with our sales team, Edward. Our General Manager would really like an opportunity to make things right with you. I met with Evan and looked at some vehicles, he was very courteous and helpful. Feel free to stop by if you ever need any more help!

Eric was a very good salesman and was very helpful. Very bad experience! Just after the about 10 minute test driving and stopping the car at the office, I was told "not available"! And the manager refused to sell the car! The dealer contact me with all the information that was needed in a great time soon after.

Very professional very thorough, really knew their product, I was impressed and i've had Mercedes for 40 years, I definitely would have bought the car except for the color. Show older dealer reviews Very fast response. Emailed several times. Car was SOLD to someone else on my way to test drive. Took a test drive and am thinking about it. Contacted me quickly but we couldnt agree on a price.

The dealer made contact right away and an appointment was set up. When I saw that the car was taken off the website just a few hours before the appointment, I knew that it had been sold. I can understand that because it was a really great deal, but I would have appreciated a notice from the dealer or confirmation that it was no longer available.

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The dealer contact me with all the information that was needed in a great time soon after. I am looking for a specific model of Cadillac. All the contacts were useless in mail. The car was sold a day before our scheduled appointment. Be ware!!! We are glad you chose our dealership.

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2017 Mercedes-Benz Sprinter Cargo Van Pleasanton, Walnut Creek, Fremont, San Jose, Livermore, CA 17-

Days on Market. People think they could sell black folk anything but Jonanas was great thanks. Best of all the sales process was straightforward and every level of the team right up to the GM was professional, knowledgeable and a pleasure to deal with.


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